Privacy Policy

  • This privacy notice tells you what to expect us to do with your personal information.

    Email: info@bychloeelise.co.uk

  • We collect or use the following information to provide services and goods, including delivery:

    • Names and contact details

    • Addresses

    • Payment details (including card or bank information for transfers and direct debits)

    • Website user information (including user journeys and cookie tracking)

    We collect or use the following information for service updates or marketing purposes:

    • Names and contact details

    • Addresses

    • Marketing preferences

    • IP addresses

    • Website and app user journey information

    We collect or use the following personal information for dealing with queries, complaints or claims:

    • Names and contact details

    • Address

    • Payment details

    • Purchase or service history

    • Customer or client accounts and records

    • Financial transaction information

    • Correspondence

  • This website collects personal information to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

  • This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

    These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

    These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

  • ‍ Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

    Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

    If you make a request, we must respond to you without undue delay and in any event within one month.

    ‍To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

    Our lawful bases for the collection and use of your data

    Our lawful bases for collecting or using personal information to provide services and goods are:

    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

    ‍ Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    Where we get personal information from

    • Directly from you

  • We retain your information for as long as your account is active or for as long as needed to provide you with the Services. We also retain your information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, protect us in the event of disputes, enforce our agreements or to protect our or others’ interests.

    Please note that we may create, collect and/or maintain de-personalized information, which we may retain indefinitely.

  • ‍ ‍Data processors

    • ‍ ‍Squarespace

    This data processor does the following activities for us: Website host, used to collect personal information as well as payment information.

    Others relevant third parties we share personal information with‍ ‍

    • Royal Mail / Parcel Force

    When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

    • Billing and shipping address

    • Details relating to your purchase (for example, your shirt size)

    • Email address

    • Name

    • Phone number

    We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.  We also provide this information to Royal Mail / ParcelForce so we can ship your order to you. You can read their privacy policy at Royal Mail Group privacy notice│ Royal Mail Group Ltd

    Our payment processor Stripe will also collect payment information from you. You can read their privacy policy policy:

    Stripe - payment processing services. You can read Stripe’s privacy policy at     https://stripe.com/privacy.

    Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

    ‍ ‍

  • When you purchase a physical product on this website, we collect personal information from you to ship the order to you. 

    We may collect information like your: 

    • Billing and shipping address 

    • Details relating to your purchase (for example, the product’s weight) 

    • Email address 

    • Name 

    • Phone number 

    We share this information with Squarespace, our website hosting provider, so that they can provide shipping services to us. 

    As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

  • ‍This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

    • Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Web pages you view while on this website

    • Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

    This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

    • Information about your browser, network, or device

    • Information about this site and the page you’re viewing on it

    • Your IP address

  • We may email you with messages about your order or account activity. For example, we may email you to tell you that:

    • You’ve created a customer account

    • Your customer account password has been reset or updated

    • You’ve made a purchase

    • Your order has shipped

    It’s not possible to unsubscribe from these messages.

    We provide your contact information to Squarespace, our website hosting provider, so they can send these emails to you on our behalf and help us manage our relationship with you.

  • ‍When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

  • ‍Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

    For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

    ‍Please also visit the necessary privacy policies as below:

    Squarespace: squarespace.com/privacy
    Stripe & Sift:     https://stripe.com/privacy & https://sift.com/service-privacy
    Royal Mail:     Royal Mail Group privacy notice│ Royal Mail Group Ltd

  • ‍ If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

    If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

    The ICO’s address:           

    ‍ ‍Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Helpline number: 0303 123 1113

    Website: https://www.ico.org.uk/make-a-complaint